This is a part of R365 Payments. Click here to learn more about R365 Payments.
R365 Payments will display a status to show where they are in the process. Payments with a status of 'Not Sent' occur when the 'Payment' tab is closed before the Payment is sent or a connection issue prevents the Payment from being finalized.
An email notification will go out to the creator of an AP Payment if it remains in a 'Not Sent' status for more than 24 hours.
Rather than having to restart the payment process again, 'Not Sent' Payments can be resubmitted individually or in bulk.
Resending an Single Payment
Single 'Not Sent' Payments can be resubmitted from the 'Action' menu within the desired Payment.
Follow these steps to resubmit a Payment:
- Navigate to the 'AP Transactions' grid
- Open the desired Payment Transaction
- Click the 'Action' drop-down menu
- Click 'Send to R365 Payments'
If the Payment is still failing, click here to troubleshoot processing errors.
Resending Multiple Payments
Multiple 'Not Sent' Payments can be resubmitted from the 'AP Transaction' grid.
Follow these steps to resubmit multiple Payments:
- Navigate to the 'AP Transaction' grid
- Click the bulk select checkbox for each desired 'Not Sent' Payment
- Click the 'Edit Selected' drop-down menu
- Click 'Send to R365 Payments'
If the Payment is still failing, click here to troubleshoot processing errors.