This article addresses R365 Payments that failed to send due to an interruption in the payment process. Click here to learn more about R365 Payments.


R365 Payment Status column in AP Transactions shows the status of each payment made using the R365 Payments Service. A Not Sent status occurs when the Payment tab is closed before the payment is sent or when a connection issue interrupts the payment before it can be finalized. If a payment remains in a Not Sent status for more than 24 hours, an email is sent to notify the creator of the payment that an issue has occurred. The creator can then resubmit the payment. If multiple payments were not sent, these can be resubmitted in bulk.


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Resending an individual payment


Users can resubmit individual payments using the Action menu in the payment screen.


 

Follow these steps to resubmit a payment:

  1. Navigate to AP Transactions.
  2. Double-click a row in the table to open the desired AP transaction.
  3. Select the Action drop-down.
  4. Click Send to R365 Payments.
    The payment is resubmitted.


If the payment is still unable to send, click here to troubleshoot processing errors.


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Resending multiple payments


Users can resubmit multiple payments using the Edit Selected option in AP Transactions.



Follow these steps to resubmit multiple payments:

  1. Navigate to AP Transactions.
  2. Select the checkbox for each payment to resubmit.
  3. Select the Edit Selected drop-down.
  4. Click Send to R365 Payments.
    The payments are submitted.


If the Payment is still unable to send, click here to troubleshoot processing errors.


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