Accounting FAQs

How do I update an account if it's being used in Financial Report Writer?
When updating a GL Account, you may receive an error message like the one displayed above. This means that ther...
Why aren't transactions checked off on my Bank Reconciliation?
For your Bank Reconciliation, transactions would only be checked off if matched in the Bank Activity or if manually ...
Why can't I 'add' a transaction in Bank Activity from the Unmatched tab?
This typically happens when the date and location you are adding to is in a Legal Entity with a closed period, as yo...
Why won't my Bank Activity file upload?
There are multiple reasons why your Bank Activity file will not upload:  The file needs to be in a QFX or QBO form...
What kinds of bank upload files does R365 support?
When uploading bank activity, R365 supports .qfx (Quicken), .qbo (Quickbooks), and BAI file transmission. Traini...
Why are my deposits not polling along with the rest of my DSS?
This typically happens when the deposit is being entered after the DSS has already polled into R365. Please check wi...
How do I recreate a DSS Journal Entry?
When a Daily Sales Summary Journal Entry displays multiple line items for the same account or does not display an up...
How do I login to my Bank if I have multiple logins for multiple Bank Accounts?
Most banks require one log in to access multiple accounts, but some institutions enable Users to add multiple accoun...
What is the timeline for R365 Payments?
For information about R365 Payments payment methods and timelines, see Payment Methods.
Why didn't my R365 Payment go through?
If a R365 Payment does not go through, it could be for the following reasons:  You are leaving the Submission Load...