Accounting FAQs

What do I do if a printed check is damaged?
If you have printed a check that was damaged before being sent or while in transit, you are not able to reprint the ...
11:53
How do I partially pay an AP Invoice?
You can easily pay a portion of an AP Invoice by following the same steps as making a Manual Payment. Create a ...
09:20
How do I reopen a closed Fiscal Year?
Fiscal Years can be reopened at any time as needed. In R365, there are two ways a Fiscal Year can be reopened: the L...
14:30
Where can I see uncleared transactions?
Any transaction that is unmatched in R365 is an uncleared transaction. It is recommended to reconcile your accounts ...
12:20
How are checks voided in R365?
Checks can be voided from the AP Transaction record. On the AP Transactions page, locate the transaction to void. ...
12:24
How do I download an invoice I've uploaded?
Both our AP Invoice entry form and our AR Invoice entry form allow you to upload an attachment, such as a PDF versio...
13:07
How do I approve/unapprove a transaction?
When transactions are approved, they are marked as complete and more or less finalized in your system. There are num...
07:57
What do I do if my bank account shows an error message in bank activity?
If you have updated your Bank Activity Provider in R365, pop-ups could appear more often, which is expected. One of ...
12:47
When should I create an AP Payment instead of a Bank Expense?
An AP Payment is created to pay its corresponding Invoice while a Bank Expense is created to document the transactio...
12:49
How does R365 process Fintech refunds?
If your Organization is integrated with Fintech, refunds will be returned to you via a negative AP Invoice or a nega...
12:51